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Research Article | Volume 5 Issue 1 (Jan-June, 2024)
Implementation of Knowledge Management to Increase Company Performance, Case Study: The Engineers in
 ,
Under a Creative Commons license
Open Access
Published
Jan. 20, 2024
Abstract
This study delves into PT Takenaka Indonesia’s approach to Knowledge Management (KM) amid the rapid digitalization landscape, aiming to bolster organizational performance. Recognizing KM’s pivotal role in gaining competitive edges, the organization grapples with challenges in kickstarting KM practices and selecting appropriate tools. Their response involves merging KM and Organizational Learning across vital departments like construction, design, and M&E to adapt to evolving information dynamics. Initial surveys and interviews uncover performance gaps, leading to a comprehensive analysis that integrates survey data and diagrams. PT Takenaka Indonesia’s KM readiness evaluation reveals strengths in ’Technology’ but underscores the necessity for enhancing ’People’ aspects, positioning their readiness at 160.61, indicating a ’Refinement’ stage in KM implementation. This emphasizes the need for bolstering employee development to uplift KM execution and company performance. Recommendations encompass leveraging the Kaizen methodology for incremental changes and adopting a five-step KM framework for innovation. The proposal to establish Communities of Practice (COP) stands out as vital for continuous employee learning in an era dominated by digital advancements. Ultimately, this study underscores KM’s pivotal role amid digitalization, advocating strategic adaptations within PT Takenaka Indonesia to fortify KM practices and overall organizational performance.
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