COVID-19 quickly spread over the world, to the point that the World Health Organization designated it a worldwide pandemic. To reduce the risk of transmission of the COVID-19 virus, numerous nations implemented lockdown policies. President Joko Widodo announced the first case of COVID-19 in Indonesia on March 2, 2020 and chose to implement Large-Scale Social Restrictions (Pembatasan Sosial Berskala Besar/PSBB) instead of the lockdown strategy. This restriction caused behavioral changes where people are getting used to doing almost all activities online. According to Mckinsey's report (2020), there has been a 7-year acceleration in digital product and service offerings. The decline in activities led to a decline in business and the most impacted business segment is MSME. Seeing the phenomenon has occurred, encouraged Bank Teman, through one of its business units, namely Teman Bisnis, to innovate by digitizing the banking process for SME customers by building the Digital SME Platform.