Contents
Download PDF
pdf Download XML
948 Views
262 Downloads
Share this article
Advertisement
Research Article | Volume 3 Issue 1 (Jan-June, 2022)
Major Component Determinants of International Airport Service Quality in Nigeria
 ,
 ,
 ,
 ,
Under a Creative Commons license
Open Access
Published
June 20, 2022
Abstract
The study analyzed the major component determinant attributes of airport service quality in Nigeria with a view to establishing the priority service quality attributes/factors which airport authorities in Nigeria should follow in improving airport service quality and utility derivable from consumption of airport services by airlines and passengers. Using the Nnamdi Azikiwe International Airport (NAIA), Abuja and the Murtala Mohammed International Airport (MMIA), Lagos as case studies, the study employed questionnaire as a survey instrument to generate primary data used for the study. The survey instrument was calibrated to elicit responses from airlines staff and air passengers in the two airports on what service quality attributes among the five consolidated attributes of responsiveness, reliability, tangibles, empathy and assurance contribute significantly to their judgment about airport service quality in each airport in line with the SERVQUAL model. The principal component factor analysis (PCFA) was used to analyze the data obtained from the survey and the major significant determinant attributes of airport service quality where determined from the perspectives of both the airlines and air passengers as major consumers of airport services in Nigeria.
Keywords
Advertisement
Recommended Articles
Research Article
The Constitutional and Legislative Basis for Considering the Taxable Capacity of Taxpayers in Iraqi Tax Legislation
Published: 05/05/2025
Download PDF
Research Article
Influence of Leadership on Poverty Reduction in the Devolved Government in Trans-Nzoia County, Kenya
...
Published: 30/06/2021
Download PDF
Research Article
Accumulation of Sustainable Development Goals and Potential Trade-Offs in Iraq
Published: 02/04/2025
Download PDF
Research Article
The Effect Of Esg On Company Value With Earnings Management As An Intervening Variable At Registered Coal Companiesat BEI 2020-2023
...
Published: 20/11/2024
Download PDF
Chat on WhatsApp
Flowbite Logo
Najmal Complex,
Opposite Farwaniya,
Kuwait.
Email: kuwait@iarcon.org

Editorial Office:
J.L Bhavan, Near Radison Blu Hotel,
Jalukbari, Guwahati-India
Useful Links
Order Hard Copy
Privacy policy
Terms and Conditions
Refund Policy
Others
About Us
Contact Us
Online Payments
Join as Editor
Join as Reviewer
Subscribe to our Newsletter
Follow us
MOST SEARCHED KEYWORDS
scientific journal
 | 
business journal
 | 
medical journals
 | 
Scientific Journals
 | 
Academic Publisher
 | 
Peer-reviewed Journals
 | 
Open Access Journals
 | 
Impact Factor
 | 
Indexing Services
 | 
Journal Citation Reports
 | 
Publication Process
 | 
Impact factor of journals
 | 
Finding reputable journals for publication
 | 
Submitting a manuscript for publication
 | 
Copyright and licensing of published papers
 | 
Writing an abstract for a research paper
 | 
Manuscript formatting guidelines
 | 
Promoting published research
 | 
Publication in high-impact journals
Copyright © iARCON Internaltional LLP . All Rights Reserved.