It is critical for hospital management information systems to understand their impact on user satisfaction. According to [1]. Management information systems are information systems used to present information that is used to support management operations and decision making in an organization. Hospitals are complex institutions with many interrelated departments and functions. To run their operations efficiently, hospitals need a management information system that can manage and unify various aspects, from patient administration to inventory management. Having a management information system means hospitals have advantages that other organizations or agencies do not have.

The importance of management information systems in the hospital context lies not only in operational efficiency, but also in the quality of patient service. With a good system, the registration process, medical record management, scheduling and communication between departments can be improved. This can have a direct impact on patient satisfaction and the effectiveness of health services. According to Darmawan et al. [2] Management Information Systems (MIS) have many benefits as follows:

• Increase the efficiency and effectiveness of data accurately and in real time

• Make it easier for management to plan, supervise, direct and delegate work to all departments that have relationships or coordination

• Improving the quality of human resources, due to a coordinated and systematic work system unit

• Increase productivity and cost savings in the organization

The successful implementation of a management information system can also influence the satisfaction of internal users, such as administrative staff and medical personnel. A system that is easy to use, reliable and provides accurate information can increase productivity and job satisfaction. Thus, a deep understanding of how management information systems contribute to hospital operations and the patient and staff experience can provide a solid foundation for further exploring user satisfaction in this context.

Based on the background above, researchers are interested in conducting research with the title "Satisfaction with the Use of Hospital Management Information Systems (MIS): Literature Review” by reviewing research results from various relevant sources. Apart from that, this research also aims to find out what is the satisfaction with using the management information system (MIS) in the hospital? And what are the factors for user satisfaction of management information systems (MIS) in hospitals?

Literature Review

Information System Definition Management: An organization held transactions that must be processed in order to carry out daily activities. Salary factors must be prepared, sales and payments on estimates must be needed. All this and stuff the other is data processing activities following a standard procedure certain. Computers are useful for data processing tasks such as this, but a management information system also performs tasks and more than just a data processing system. Is a processing system information that applies skills for management and for decision making decision [3]. A Management Information System (a term commonly known to people) is a human/machine system integrated (integrated) to provide information that supports the function operations, management and retrieval decisions in an organization. This system uses software (software) hardware (hardware) computer, manual procedure, model management and decisions and a databases [4].

Development of the Concept of Information System Management

Actually before people use the existing computer ideas about information systems to support management and decision-making. Use information systems in organizations, turned out to be able to strengthen the organization's ability to achieve its goals. Development of science such as management accounting, science management knowledge, theories management and processing computer, enabling maturation MIS concept, as it exists today. So that the MIS concept can be seen as a fundamental extension of management accounting by incorporating ideas and techniques management science, theory of management behavior and decision decisions and computer skills, then complete the embodiment of the idea MIS concept [5]. Management science is application. Scientific methods and quantitative analytical techniques for management problems. Model formation for analysis management is usually used the formula math or calculation procedure who generally need assistive devices computer. On progress, management theories emphasize in terms of behavior and motivation on organizational structures and systems in the organization. Developments in management theories are important for MIS designer, because it helps in understanding the role of human systems or machines and is useful for the development of decision models [6]. 

Concept Decisions for the System Information

The forces that drive the decision-making process can be dissatisfaction with the current situation or expected rewards from circumstances new. In the case of dissatisfaction, the driving force is the discovery of a problem. In terms of expected rewards, is the result of seeking opportunities. Some decision-making models emphasize more on feedback on decision results. For example, Rubenstein and Haberstroh propose the following steps that is identification of the problem or need for decision making, analysis and reporting of alternatives, selection among the available alternatives, communication and implementation of decisions, follow-up steps and feedback decision [7].

The research method used in this research is a qualitative research method, in general the data collection method used is the literature review model, the literature review approach is an approach that collects various references related to the research problem. As stated by Phillippi and Lauderdale [13] according to the subject matter and analyzed in depth so that conclusions and findings in the research can be drawn. Literature taken from books, national and international journal articles and other literature.

Literature review is synthesized using a narrative method by grouping similar extracted data according to the results measured to answer the objectives [14]. So it can be concluded that literature review or library study is a research method that reviews and collects needed references such as books, journals and so on, which then become research results. The ten research articles that meet the requirements will then be assessed for quality and synthesized in this literature review. The following PRISMA diagram can be seen in the image below:

Figure 1: PRISMA of Literature Review

The database search results obtained a total of 6,350 articles. Next, a duplication check is carried out to see whether there is any duplication or not. After the article was checked for duplication and issued, it was obtained 4,090. The articles were then screened for titles so that 270 articles were obtained and a feasibility test process was carried out, so that 10 articles were obtained that were appropriate to the topic and a review was carried out. The articles obtained were then entered into the next stage, namely full-text review based on the inclusion criteria set by the researcher. The ten research articles that met the requirements were then assessed for quality and synthesized in this literature review

Table 1:  Article Search Results

Continue Table 1

The research was carried out and used the literature review method by reviewing ten studies and discussing aspects of the Management Information System (MIS) in hospitals. This research certainly has aims and objectives in research to see the satisfaction of Management Information System (MIS) users in hospitals. This research shows that respondents or Management Information System users tend to be satisfied with the use of MIS in hospitals. Apart from that, satisfaction factors in the Management Information System (MIS), such as good technological quality, will create satisfaction for hospital information management system users [21]. This research also shows that there is a significant relationship between the quality of the hospital management information system and user satisfaction at the hospital.

This research also informs that system quality, information quality and service quality greatly influence user satisfaction of hospital management information system [15]. Apart from that, the quality of data management information is assessed by the level of accuracy and relevance of the information data. With the HOT FIT method, information can be more relevant and accurate and the information has benefits for users in the Management Information System [22]. The level of user satisfaction for all EUCS variables is in the satisfied and very satisfied categories, which indicates that the user is satisfied and needs to be maintained.

Apart from that, this research found that user satisfaction, which means users feel satisfied in using hospital information management system, also provides 4 recommendations for improvements to hospital information management system so that it can run well and not take too much time. This guideline is used in several hospitals in preparing MIS plans. Experience shows that MIS plans can be prepared very efficiently and on time using these guidelines [20].

This research can be concluded that from the ten articles, the satisfaction of Management Information System (MIS) users in hospitals is very satisfied, especially those carried out to improve the quality of services in hospital health facilities. In general, from the articles that have been reviewed, it was found that there was an increase in efficiency which helped facilitate the service process, in terms of shorter time and the availability of more complete information. Apart from that, it was also found that technology quality, system quality and service quality are the main factors in terms of satisfaction for Management Information System (MIS) users in hospitals. It is also important for hospitals to improve their Management Information System (MIS) so that services can be maximized.

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